Shipping policy

Shipping Policy

1. Shipping Locations

We currently ship only to addresses within India. International shipping is not available at this time.

2. Shipping Methods

We partner with reliable courier services to ensure safe and timely delivery. Shipping methods and carriers may vary depending on your location and order size.

3. Shipping Costs

  • Standard Shipping: Charges are calculated based on the delivery location and displayed at checkout.

  • Free Shipping: Available on orders over ₹500 (subject to promotional changes).

4. Delivery Timeline

  • Non-Personalized Products: Delivery typically takes 4–7 working days from the date of dispatch.

  • Personalized Products: Delivery typically takes 5–10 working days from the date of dispatch.

Note: Delivery timelines are estimates and may vary due to unforeseen circumstances such as courier delays, weather conditions, or logistical issues.

5. Delivery Schedule

  • Deliveries are made from Monday to Saturday, excluding national holidays.

  • The courier company will attempt delivery up to three times before the package is returned to us.

Additional fees may apply for:

  • Further delivery attempts.

  • Address changes after the tracking number has been issued.

6. Accurate Address & Delivery Instructions

  • Ensure that your delivery address is complete and accurate, including any special instructions.

  • Make sure someone is available to receive the order at the specified address.

  • Incorrect Details: KIDKITINDIA shall not be responsible for delivery delays, failed deliveries, returned shipments, or loss resulting from incorrect, incomplete, or inaccurate addresses, PIN codes, phone numbers, or other delivery information provided by the customer.

Prepaid Orders Returned Due to Incorrect Details:
If a prepaid order is returned to us due to an incorrect pincode, address, or phone number, the customer will be required to pay the reshipping charges to KIDKITINDIA. This must be done after communication with our team via email or WhatsApp before the parcel can be resent.

7. Shipping Restrictions

  • P.O. Boxes: Delivery to P.O. Box addresses may not be available. Please provide a physical address.

  • Remote Areas: Some remote or restricted areas may not be serviced by our courier partners. If delivery to your address is not possible, we will notify you and provide an alternative solution or refund.

8. Cash on Delivery (COD) Policy

Cash on Delivery (COD) is available only for eligible products, serviceable locations, and customers meeting KIDKITINDIA's internal eligibility criteria.

KIDKITINDIA reserves the sole right to accept, verify, reject, hold, or cancel any COD order at its discretion before dispatch.

Before processing a COD order, we may consider factors including, but not limited to:

  • Previous purchase history.

  • Previous COD cancellations or refusals.

  • Delivery acceptance history.

  • Verification of customer details.

  • Internal fraud detection and risk assessment.

If an order is identified as fraudulent, suspicious, unverifiable, or high-risk, KIDKITINDIA reserves the right to request prepaid payment, hold the order for verification, or cancel the order without prior notice.

If a COD order is cancelled by the customer before delivery or refused at the time of delivery, KIDKITINDIA reserves the right to restrict or permanently disable the COD facility for future orders placed by the same customer.

9. Delays & Liability

While KIDKITINDIA makes every reasonable effort to dispatch and deliver orders within the estimated timelines, delivery dates are estimates only and are not guaranteed.

KIDKITINDIA shall not be liable for delays caused by courier partners, weather conditions, public holidays, government restrictions, transportation disruptions, natural disasters, or any other circumstances beyond our reasonable control.

Refunds or compensation will not be provided solely due to delivery delays caused by such circumstances.

10. Order Tracking

Once your order has been dispatched, you will receive the tracking details via Email, SMS, or WhatsApp (where applicable).
You can use this number to monitor your shipment on the courier partner’s website or contact our support team for assistance.

11. Acceptance of Shipping Policy

By placing an order with KIDKITINDIA, you acknowledge that you have read, understood, and agreed to this Shipping Policy as well as our Terms & Conditions.

KIDKITINDIA reserves the right to verify, accept, reject, hold, or cancel any order in accordance with our internal policies and fraud prevention procedures. All such decisions shall be made in good faith and in accordance with applicable law.

12. Damaged or Missing Orders

  • Damaged Goods: If you receive a damaged or defective product, please refer to our Exchange Policy for instructions on requesting an exchange.

  • Missing Orders: If your order is missing, contact us with your order number and we will assist in locating your package.

13. Contact Us

For questions or concerns regarding your order or delivery, reach out to us:

Email: support@kidkitindia.com
Phone: +91 9896569101
WhatsApp: +91 9896965101
Address: H.No. 76, Mohna Mandi, Near DN College, FC College Road, Hisar, Haryana – 125001

Thank you for shopping with KIDKITINDIA!
We are committed to making your shopping experience smooth, transparent, and hassle-free.